Hospitality Reviews integration
Revinate + CaptiFi
Pull hotel reviews from TripAdvisor, Booking.com and 100+ sites into one CaptiFi dashboard with sentiment scores. Built for hospitality. Free trial.
Pull hotel reviews from TripAdvisor, Booking.com and 100+ sites into one CaptiFi dashboard with sentiment scores. Built for hospitality. Free trial.
The Revinate integration is built for hotels and hospitality groups that want their online reputation sitting next to their guest data instead of in a separate tool. Revinate gathers reviews from TripAdvisor, Booking.com, Google, Expedia and over 100 other sources, and this integration pulls those reviews and their sentiment scores straight into your CaptiFi dashboard. Rather than logging into Revinate and CaptiFi separately, you see what guests are saying in the same place you manage the WiFi sign-ins and guest list for each property.
Because CaptiFi already knows who connected to your WiFi, at which venue and on which date, the integration lets you line reviews up against real stays. You can map each Revinate property to the matching CaptiFi venue, then watch trending complaints and praise across every site from one screen. For a group running several hotels, that means one view of reputation rather than a tab per property, and a quicker route from a poor review to the team that can act on it.
This is a reviews-in integration: data flows from Revinate into CaptiFi so your front desk, duty managers and head office work from a single dashboard. It complements the rest of the CaptiFi stack, where consented guest details captured at WiFi sign-in feed your email and reviews tools, by putting the resulting feedback back where you can read it alongside the guest who left it.
Pull reviews from TripAdvisor, Booking.com, Google, Expedia and over 100 other sources into CaptiFi, so you read reputation in the same place you manage WiFi sign-ins and guest data.
Sentiment scores arrive with each review, so a group can spot a recurring issue at one hotel or across the estate without reading every comment line by line.
Because CaptiFi holds the venue and visit date for each guest, you can connect a review to the stay it came from instead of treating feedback as anonymous noise.
Map each Revinate property to its CaptiFi venue and head office sees every site from one screen, rather than opening a separate tab for each hotel.
Link your existing Revinate account to CaptiFi from the integrations area so the two platforms can talk to each other.
Match each Revinate property to the corresponding CaptiFi venue, so reviews land against the right site for groups running more than one hotel.
Reviews and sentiment scores flow into the CaptiFi dashboard, where you can read them, see trends and respond from one place.
Use the consolidated view to spot trending complaints across properties and route feedback to the team that can act on it.
A city hotel maps its single Revinate property to its CaptiFi venue and the duty manager reads new TripAdvisor and Booking.com reviews each morning from the same dashboard used for WiFi guest data, instead of logging into a separate reputation tool.
A group of four hotels watches sentiment scores side by side and notices that breakfast complaints are trending up at one property, so the area manager raises it with that site before it shows up across more reviews.
A hotel restaurant uses the visit date held in CaptiFi to connect a recent Google review to the stay it came from, giving the team context on which service the feedback relates to before they reply.
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