CaptiFi vs Fydelia - Honest Comparison (2026)

Quick verdict: CaptiFi or Fydelia?

Fydelia is excellent for survey-heavy hospitality groups already comfortable with sales-led onboarding and EU-only deployment. CaptiFi wins on transparent self-serve pricing, included hardware, broader integrations (POS + Loyalty + SMS), and global coverage.

About Fydelia

What is Fydelia?

Fydelia is an EU-grown WiFi-marketing platform that pairs captive portals with engagement journeys, surveys, and SMS/email automations. It has a strong presence in European pub and restaurant groups and is well-regarded for survey/feedback flows and a flexible journey-builder. Like Purple, it is more often sold to mid-market and group operators than to single venues.

www.fydelia.com

Side by side

Feature comparison

Feature
Starter device included (refundable hold)	Yes	No
Native UniFi support	Yes	Yes
Native TP-Link Omada support	Yes	limited
Native Cisco Meraki support	Yes	Yes
Aruba / MikroTik / Ruckus support	Yes	partial
Multi-venue dashboard	Yes	Yes
Built-in email marketing automation	Yes	Yes
Automated Google review requests	Yes	Yes
Toast POS / spend-based segmentation	Yes	No
Leat / loyalty integration	Yes	No
Twilio SMS welcome messages	Yes	Yes
Mailchimp sync (native)	Yes	Yes
In-portal surveys & feedback	simple	Yes
Self-serve sign-up + transparent pricing	Yes	No
Monthly billing (no annual lock-in)	Yes	No
30-day free trial	Yes	No

Last reviewed 2026-04-30. Pricing and features change - check Fydelia's site for the most current information.

Fydelia strengths

Powerful guest-journey builder with conditional logic
In-portal surveys and feedback flows are stronger than most competitors
GDPR-first design (built for EU operators)
Solid presence with European pub and restaurant groups
Multi-language splash pages out of the box

Where CaptiFi differs

Pricing is not publicly listed; sales-led onboarding required
No advertised hardware-included option
No native Toast POS integration (last verified 2026-04-30)
No native Leat / loyalty integration
Limited US market presence - mostly UK & EU
No 30-day free trial in the public marketing flow at time of review

Who should pick what

Honest recommendations

Pick Fydelia if

European hospitality groups who lean heavily on in-portal surveys / NPS / guest-journey conditional logic and have an account manager budget.

Pick CaptiFi if

Operators who want hardware included, transparent monthly pricing, US + UK + EU coverage, Toast POS and loyalty integrations, and a self-serve 30-day trial - without the sales-led onboarding overhead.

Pricing

Pricing side by side

CaptiFi

£39/month billed annually

or £49/month month-to-month

Hardware included (refundable hold)
Every integration included on every plan
30-day free trial. £0 today.

See full CaptiFi pricing

Fydelia

Quote-based / contact sales - pricing not publicly listed and typically scoped to estate size.

Last reviewed 2026-04-30. Check Fydelia's site for current pricing.

Proof

A real venue on CaptiFi

Case Study

PytchAir

hospitality

How Johnny Palmer turned guest WiFi on his Boeing 727 Airbnb into a direct marketing channel: 400+ guest emails captured monthly and a 35% return booking rate.

400+

Emails Per Month

35%

Return Booking Rate

Read the case study

The switch

How switching from Fydelia works

1

Start your free trial

Sign up in minutes. 30-day free trial. £0 today. Hardware included (refundable hold), and nothing is billed during the trial.

2

Connect your WiFi

Point your existing access points at CaptiFi (UniFi, TP-Link Omada, Cisco Meraki, Aruba, MikroTik, Ruckus and more) or plug in the starter device we ship.

3

Switch off Fydelia

Rebuild your splash page, turn on email and review automation, and cancel your Fydelia subscription once you're confident.

Start Free Trial Book a Demo

Weighing up a move? Read the Fydelia alternative guide or see all comparisons.

Common questions

CaptiFi vs Fydelia FAQs

Is CaptiFi cheaper than Fydelia?

Quote-based / contact sales - pricing not publicly listed and typically scoped to estate size.

When should I pick Fydelia over CaptiFi?

European hospitality groups who lean heavily on in-portal surveys / NPS / guest-journey conditional logic and have an account manager budget.

When is CaptiFi the better choice?

Operators who want hardware included, transparent monthly pricing, US + UK + EU coverage, Toast POS and loyalty integrations, and a self-serve 30-day trial - without the sales-led onboarding overhead.