Get VIP arrivals, bad-review pings and daily WiFi stats in Slack, perfect for hospitality ops teams. Coming soon to CaptiFi. Start a free trial.
The Slack integration is coming soon and on the CaptiFi roadmap. Once it is live, it will route the events that matter most to your team straight into a Slack channel, turning your guest WiFi data into real-time operational signals. It is being built for hotel duty managers and hospitality groups who already run their day in Slack and want guest activity to show up alongside everything else they coordinate there.
When a guest connects to your venue WiFi through your branded CaptiFi captive portal, they sign in and share consented details such as their email, name, venue and visit date. The Slack integration will take those sign-ins and the events around them and surface the important ones to your team. Think VIP-guest arrivals as they walk in, pings when a negative review comes through, and a daily WiFi-stats summary so the team starts the shift knowing how the previous day went.
Venues will connect Slack so the floor does not have to keep refreshing a dashboard to stay informed. Instead of checking a separate screen, duty managers and front-of-house staff will get the right alert in the channel they already watch, which means faster reactions to arrivals and issues and a shared view across the team. It is not available yet, so for now you can start a free trial and use the integrations that are already live.
When the integration goes live it will ping your channel the moment a VIP guest signs in to the WiFi, so the duty manager can greet them or brief the floor before they reach the desk.
Negative-review pings will land in Slack in real time, giving your team the chance to follow up while the guest is still on site rather than discovering the issue days later.
A daily WiFi-stats summary will post to your channel so managers open the day already knowing how many guests connected and how the venue performed, without opening a separate report.
Built for teams who already coordinate in Slack, it will bring guest activity into the same channels you use for everything else, so nobody has to watch an extra screen.
The Slack integration is not live yet. Setup will become available as part of the coming-soon rollout, and existing CaptiFi customers will be able to connect it from the integrations area when it ships.
You will authorise CaptiFi to post to your Slack workspace and pick the channel where alerts should land, for example a duty-manager or front-of-house channel.
Select the notifications you want, such as VIP-guest arrivals, negative-review pings and the daily WiFi-stats summary, so the channel only gets the signals your team cares about.
For groups running several sites, you will assign each venue to the relevant channel so the right team sees the right arrivals and stats.
Once connected, alerts will start flowing automatically as guests sign in to the WiFi, with no manual checking needed.
A duty manager keeps a Slack channel open at the desk. When a VIP guest connects to the WiFi on arrival, the alert pings the channel so the team can greet them by name and brief housekeeping before check-in.
Front-of-house watches a single Slack channel during service. A negative-review ping lands while the guest is still finishing their meal, so the manager can visit the table and put things right before they leave.
A hospitality group running ops in Slack gets a daily WiFi-stats summary in each property's channel every morning, so each general manager opens the shift knowing how busy the venue was the day before.
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