Reviews integration
Google Reviews + CaptiFi
Turn every WiFi login into a Google review request. CaptiFi automates review invites for pubs, restaurants and hotels. Hardware included, 30-day trial.
Turn every WiFi login into a Google review request. CaptiFi automates review invites for pubs, restaurants and hotels. Hardware included, 30-day trial.
The Google Reviews integration turns every guest WiFi login into an opportunity to win a public Google review. When a guest signs in to your WiFi through the CaptiFi splash page, they consent to share their details and their visit is recorded. CaptiFi then waits for the optimum moment, usually 24 to 48 hours after the visit, and automatically prompts that guest to leave a Google review while the experience is still fresh in their mind.
What makes this more than a blanket review blast is the sentiment-aware review-request engine. CaptiFi only asks visibly happy guests to post publicly on your Google Business Profile, while routing anyone who signals a complaint privately to your team instead. That means your public star rating reflects your best experiences, and the unhappy feedback reaches you directly so you can fix it before it ever becomes a one-star review.
Venues connect Google Reviews because review count and recency are among the strongest signals in local search and on Google Maps. By asking automatically at the right moment, rather than relying on staff to remember, sites typically see a 3 to 5 times increase in monthly Google Reviews within 60 days. Setup is a genuine one-click connection to your Google Business Profile, with rating tracking and feedback management built in.
CaptiFi sends a review request to every consented WiFi guest automatically, so you no longer rely on staff remembering to ask. The request lands 24 to 48 hours after the visit, the moment a happy customer is most likely to act.
The engine watches sentiment and only invites happy guests to post publicly on Google. Guests who signal a problem are routed privately to your team, so complaints become feedback you can act on rather than one-star reviews.
Because the prompt reaches far more guests than manual asking ever could, sites typically see a 3 to 5 times increase in monthly Google Reviews within 60 days, lifting visibility in local search and on Google Maps.
Built-in rating tracking and feedback management let you watch your star rating trend over time and read the private feedback that never made it to a public post.
Link your Google Business Profile to CaptiFi in one click. This is what lets the review request point guests straight to your live Google listing.
Pick the timing for the review request. The default is 24 hours after the visit, and you can adjust it to fall within the 24 to 48 hour window that tends to perform best.
Once a consented guest signs in to your WiFi and their visit is logged, CaptiFi sends the review request by email or SMS at the chosen moment, with no manual work from your team.
Use the built-in rating tracking to follow your star rating over time, and the feedback management view to read complaints that were routed privately rather than posted publicly.
A busy coffee shop captures an email from every guest who joins the WiFi, then automatically asks them for a Google review the next day, growing its review count without staff ever having to interrupt service to ask.
A restaurant sends review requests 24 hours after diners visit. Guests who had a great meal are invited to post on Google, while anyone who flags an issue is routed privately to the manager to resolve before it goes public.
A salon uses SMS review requests timed for the day after an appointment, when clients are still enjoying their new look, lifting its monthly Google Reviews and pushing it higher in local search.
30-day free trial. £0 today. Cancel anytime.